About Us
Where it all started
Our story begins with a clear mission: to address a common challenge in the healthcare industry. While successfully assisting our clients in meeting regulatory requirements, we observed a recurring issue after our involvement concluded—maintaining those improvements over time. Whether due to personnel changes or the gradual return of bad habits, the progress would often erode.
We recognised the vital elements for delivering top-notch service to our clients: information, accountability, and responsibility. As HR and healthcare professionals, we knew what we needed, but we sought an IT partner to translate our vision into a tangible solution. That partner became our fellow Director, Craig Fletcher.
The result of our collaboration is the Care Audit Tool—an efficient and enduring audit solution that instills ownership and responsibility where it matters in your organisation. We designed this tool with the user's perspective in mind, enabling you to assign audit questions appropriately within your organisation. Not only does it cover traditional regulatory aspects, but it also delves into non-traditional areas such as estates, maintenance management, and HR.
Our tool goes beyond just asking questions; it provides insights into potential implications and breaches of statutory regulations based on responses. Negative responses seamlessly feed into action planning processes, ensuring proactive improvements. With our reporting tool, you gain a comprehensive view of the status in each area and question category. Additionally, we offer anonymous engagement questionnaires for staff, service users, and relatives.
Our vision is to offer a professional, user-friendly, and sustainable audit tool that prioritises visibility, transparency, and high-quality care. At our core, we deeply care about delivering excellent healthcare solutions through cutting-edge software.
Mission
Our mission is to be the UK’s leading provider of social and healthcare audit service through the use of leading edge technology and healthcare professional expertise.
Vision
To eliminate concern for friends, family's and relatives of people in care homes in the knowledge that their loved ones care meets and exceeds the standards laid down by the CQC.
Who Are We?
Meet the People Behind the Brand
Craig Fletcher
Chief Technology Officer
BENG. (Mechanical Engineering), MBA
Craig has an extensive career both as an engineer and software developer.
He has moved from engineering design and project management to Software development and leading Software development teams.
He is himself entrepreneurial being the co-founder and director of an engineering manufacturing company serving worldwide clients in both civilian and military marketplaces for over 7 years.
With over 20 years’ experience of software development using Visual Studio, He is a time served solutions architect with a broad experience of skills across full stack, Cloud resources and SQL projects.
The last 7 years have been spent managing the development of software systems as both team member and project manager for various projects. Time-served design engineer and project manager.
He now manages, and contributes to, the technology and development of the operations systems and products for CareAuditTool.
Kieran Conroy
Director/ HR Consultant
BA (Hons) Law. Postgraduate Diploma in Personnel Management & MA Employment Strategy. MCIPD.
Has over 25 years’ experience in senior HR roles at Director level including public / private healthcare and Blue Chip organisations
Commercially astute, with the ability to combine both consultative and hands-on approach. Has a record of achievement in managing change, transformation, turnaround projects and our recruitment division IN-Source which provides both permanent and agency staffing solutions
With a skill set that combines both strategic and operational capability has been regularly engaged to undertake complex, sensitive and difficult assignments
Has extensive in depth IR / ER expertise, which has included redundancy and transformation / change management, negotiations with trade unions at local and national levels. Having worked as a fee earner in a niche firm of Solicitors has managed full range of litigation including unfair dismissal and discrimination claims, including representation and advocacy at both Employment Tribunal and the EAT
Has designed and delivered training and development workshops including:
- Disciplinary and Grievance processes
- Recruitment and Retention
- Equality and Diversity
- Performance Management
- Absence Management
Non-Executive Team
Vanessa Gordon
Associate Director / Healthcare Consultant
RMN. BSc (Hons) in Nursing Studies. Postgraduate Diploma in Mental Health
Certificate in Education
Has during a 30 year career operated at all levels within the NHS, encompassing clinical, educational, managerial, commissioning, and directorship roles, most recently as Head of Patient safety at National Patient Safety Agency
Has been awarded a number of national accolades as a result of improvements in service delivery, clinical effectiveness, leadership and improved outcomes, including:
- Mental health nurse of the year
- Nursing Times Awards 2012, 2015 runner up
- Florence Nightingale International scholarship 2015
- Led on National Patient Safety Rapid Response Report to the NHS
Commissioning Officer and development of suicide prevention tools for primary and secondary care services
Invited to presented at national and international conference on Patient Safety in mental health and learning disabilities
Nominated as core member on a number of national groups in representing the voice of patient safety
Worked collaboratively with the Department of Health on national enquiries related to patient safety in mental health services
Nick Prentice – Harrison
Director / Healthcare Senior Manager
Registered Nurse. Postgraduate Business Management
Has extensive experienced of operational and strategic management having held a number of senior roles, including Director level within both public and private healthcare organisations
With over 15 years’ experience in operational management, service transformation and direct clinical care, the breadth of service environments has included large acute NHS Trusts within clinical services management providing specialist tertiary and secondary care services
Has led on a number of healthcare delivery programmes in areas such as mental health adults and CAMHS, acute care surgical services, emergency care, theatres and outpatients. Has extensive experience leading on strategic and business development within the third sector involving contract, commissioning management working directly with local authorities and specialist mental health services, with a focus on improvement, change and turnaround requirements
During his career has worked closely with the CQC, NHS England and Local Authority at all levels and has fostered a culture of excellent relationship management as a key factor in the delivery of successful health and social care services. Is clear on his vision that outstanding healthcare services sit within a combination of developing a powerful workforce culture and a strong desire to get quality and patient care right – every time; and when this is achieved, the rest falls into place
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Company
Care Audit Tool Limited
Reg. Number 13123328.
Registered Office;
3 Brickfields Business Park, Old Stowmarket Road, Woolpit, Bury St Edmunds IP30 9QS
Policies
Contact
Email: info@careaudittool.co.uk
Tel: 0333 577 0807 (local rate)